It wouldn’t be realistic to expect your IT systems to perform forever without having any incidents, and since they are a crucial business asset it is equally unrealistic not to have your infrastructure supported. Downtime is very costly to businesses. Our team is able to provide you with a tailored level of support to meet the demands you make of your systems, ensuring you receive affordable IT support.


Infinium IT deliver a 7 day a week helpdesk with telephone, email and remote support giving you peace of mind that there is someone on the end of the phone when you need it. We can happily work alongside your existing IT team or become your IT department where we can support, resolve, and liaise with third party suppliers whilst you concentrate on what you do best – running your business.

No hidden costs or nasty financial surprises, allowing you to plan ahead and ensure you get the best return from your IT investment.


  • Inclusive: 7 day a week telephone and email support. 95% of queries solved on first contact
  • Inclusive: engineer on site within 24 hours where required
  • Inclusive: remote support
  • Inclusive: critical event log monitoring
  • Inclusive: regular contact and visits from your Account Manager
  • Optional: Anti-virus, spyware and spam monitoring
  • Optional: Daily backup monitoring

Before we deliver a support contract, one of our IT Engineers will visit you and audit your existing IT infrastructure. We will report our findings to you and make recommendations for the health of your network in the short, medium and long term. We’ll also work with you to understand how your business operates and ensure that your IT strategy reflects your business objectives.


As part of our review we will look at your licensing, software applications and hardware. Where appropriate we will clean up your machines by removing unwanted programs and files and we will make recommendations to you regarding the matters we identify. We consider this to be a necessary part of bringing your business network under our control.

Once you become an Infinium IT client you’ll benefit from regular contact with your Account manager – a familiar face, and a voice who understands your business and IT requirements.